COMMONLY ASKED QUESTIONS

Orders placed before 18:00 are dispatched the same day where possible, Monday to Saturday. After 18:00, or on a Sunday, they go out on the next dispatch day. Allow up to two working days after a drop.

Once it has left us: 1–2 working days in the UK, 7–14 working days internationally.

Free on UK orders over £30. Over £80 you get Royal Mail Tracked 24 free. Below £30 it is calculated at checkout before you pay.

Yes. International orders take 7–14 working days. Any customs duties or import taxes are set by your country and are payable by you — we have no control over them and cannot refund them.

Tracking is emailed the moment your parcel is dispatched. You can also look your order up on the tracking page — no account needed.

Check with neighbours and your safe place first, then message us within 14 days of the expected delivery date and we will open a courier investigation. Royal Mail take up to 10 working days to complete one.

Where a piece has been measured, its product page carries a measurements table — tap SIZE GUIDE next to the size buttons. The numbers are the garment's own full measurements, taken all the way round, so you can compare them straight against something you already own. You can switch the table between centimetres and inches.

If the piece you want is not listed yet, message us and we will measure it for you.

Yes, and size swaps are free, return postage included. Start one at the returns desk, pick your new size, and it ships as soon as your return reaches us.

Swaps depend on that size being in stock. If it is not, you can take store credit or a refund instead.

Yes, at the returns desk. Enter your order number and the email, postcode or phone you ordered with, choose the items, and pick a size swap, store credit or a refund. You have 14 days from delivery; items need to be unworn, unwashed and with tags on.

Swaps and store credit come with a free return label, and store credit gets a bonus on top: £5 on returns under £40, £10 from £40. For a refund to your card you can post it yourself, or use our drop-off label at cost (from £2.98), taken off the refund.

Full detail is on the terms page.

No. Your return label is a QR code. Show it on your phone at an Evri, InPost or Post Office drop-off and they handle the rest. The returns desk shows you the nearest ones.

Within 5–7 days of your return reaching us, back to the payment method you used. Store credit lands in your account as soon as the return arrives.

Return a whole order and the standard delivery charge comes back too. Postage you paid yourself is only refunded if the item was faulty or wrong.

That is on us. Start a return at the returns desk within 30 days of delivery and choose faulty or wrong item: the return label is free and a full refund is always available. Rather message us? Send your order number and a photo.

If the damage happened in transit, telling us within 48 hours lets us claim against the courier while their window is open. That is our deadline, not yours: report it later and we still put it right.

Shop Pay, Apple Pay and Google Pay, plus all major debit and credit cards at checkout.

No. You can check out as a guest and still track your order. An account just saves your details and keeps your order history in one place.

Message us as fast as you can with your order number. If it has not been packed we will sort it. Once it is dispatched it has to go through the returns desk instead.